A screen is offline or not showing the latest playlist

The screen is offline

The Panel marks a screen offline when its player has no live connection. It keeps playing what it already downloaded, apart from web page and live stream items, and shows a small status indicator in a corner.

1. Check the display is on and has network.
2. On the screen's page, look at when it was last seen and the network it reported.
3. If it came back but plays nothing new, press Restart player on the screen's page (offered when the screen supports it).

The screen is behind

Behind means the screen is still downloading the newest version's files. It keeps playing the version it has and switches at the next item once the files are in. Large videos on a slow network take a while.

The screen shows nothing

• Check it has a Channel, and that the channel's playlist has been published.
• Check the items' display rules: if none pass right now (for example outside every time range), there is nothing to play.